Yammer powers organizational IQ through new knowledge experiences

November 4, 2019

The original article is published on the Microsoft Tech Community Yammer Blog.

The trend of organizations moving to the cloud and adopting technologies like AI is accelerating. More people are entering and exiting the workforce than ever before. Effectively capturing institutional knowledge is critical for large organizations to maintain a competitive edge and a key investment area for Microsoft. Multinational organizations like Cerner and UNICEF are using Yammer to capture and share institutional knowledge through communities, and today we’re excited to share some new experiences that help drive this knowledge transformation.

Knowledge communities

Yammer communities serve as spaces for people to discover and share knowledge through interactions with other members— such as looking for expertise, searching for specific content, or crowdsource for solutions. It all starts with the simple act of asking a question or posting information.

Question and answer

We released a new feature set in July called question and answer to help structure crowdsourced knowledge in communities. Today, we’re excited to share several advancements and new experiences based on feedback from our customers.

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Mark a Best Answer to pin a reply to the top of a question.

Questions and polls get an upgrade. We’ve created a cleaner aesthetic for questions and polls, making it easier to scan community feeds and know when someone is looking for input.

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New styling makes it easy to identify questions and polls

Admins can now “announce” and “pin” questions or polls when they are looking for feedback from everyone in the community.

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Questions and polls provide the opportunity to crowdsource and showcase knowledge.

Use filters to see questions that need help and mark best answers. Easily see all the questions in your community or just the ones that haven’t been answered yet using the new filtering options. Mark helpful or closure-providing responses as best answers—highlighting and making them easier to identify in the feed.

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Yammer live events help experts share knowledge. Set up Yammer live events to invite experts to share their knowledge. Use question and answer to source questions leading up to and during the event. Use the question filters to follow up on questions during or after the event and mark best answers.

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Use Yammer question and answer on your SharePoint sites. Communities often use Yammer for large-scale conversations and SharePoint for curated content. Bring the utility of question and answer to your intranet using the updated Yammer conversations web part for SharePoint.

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Ask questions and mark best answers without leaving your SharePoint site.

Reach experts through Yammer questions in Outlook

Yammer conversations are now fully interactive within Outlook meaning that users can share feedback, vote on polls, like posts and respond to discussions without having to leave their inbox.

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Find Yammer conversations in Bing Search

Looking for something? Microsoft Search in Bing includes Yammer conversations! In order to include Yammer discussions, you must be signed into your work account and have permission to see those discussions.

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Please note: you’ll only see Yammer results when you're signed in to Bing with your work or school account.

Discover and share while in Microsoft Teams

Find information and get quick feedback while in your hub for teamwork with the new Yammer app for Microsoft Teams.

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Watch live events, use question and answer, and share polls with the Yammer app in Teams.

Pair up Azure QnA Maker and Microsoft Flow to build question and answer bots. Build a knowledge base for your communities with custom workflows using Azure QnA Maker and Microsoft Flow. Automatically answer questions that exist in the knowledge base and notify experts in case there isn’t an answer. Read more here.

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Leverage a bot to respond to frequently asked questions in the community

Come check out our talk at Microsoft Ignite to see how these Yammer experiences can be used to build thriving communities for knowledge sharing.

Microsoft is investing heavily in knowledge through experiences like Project Cortex, and Yammer question and answer. Keep an eye on our blog for more info.

Kaleem Rahman

Kaleem is a PM on the Yammer engineering team focusing on organizational knowledge

Discuss this article in the Microsoft Technical Community.