HCL has developed a rapid diagnostic approach and accompanying set of templates which allow us to quickly score customer-facing functions against industry best practices. This differentiated offering identifies how your organization can reduce customer service costs by up to 25% and increase customer spend, profit and loyalty.
Industries: Financial ServicesHealthcareManufacturing
Workload: Adoption & Change ManagementAdvisory & ConsultingDeployment
Markets: CanadaCentral and Eastern EuropeUS