Employee engagement and communications in the modern workplace

Digital transformation is rapidly changing the way we communicate and work with each other. Company leaders recognize that, to drive innovation and growth, they must transform their workforce, foster open communications, and engage people from the executive suite to Firstline Workers.

Where employees are truly engaged, companies report improved employee retention, customer satisfaction, sales metrics, and overall profitability. Sadly, though, employee engagement is low and stagnant. Research reveals that only a third of employees feel engaged in the United States, and only 15 percent worldwide.

We believe that effective, resilient organizations in this environment, the ones that will survive, will be organizations that are inherently creative and innovative. And this will be driven by an engaged workforce and a new culture of work

In the information abundant world, transparency and open communication yield better results than protectionism – they build trust and align purpose. Finding the answers together becomes a better strategy than struggling alone or competing with your colleagues. Working together accelerates learning and problem solving, resulting in better decision-making and responsiveness.

Empowering decision making at the edges or the organization is not only faster than command-and-control, it builds sustained engagement over time. More engaged employees are willing to lean in more. And this matters because, rather than just fulfilling a role they were given, engaged employees want to succeed in the mission.