Microsoft cloud content services

Enterprise content management ECM

The next wave of ECM

Content Services is a core offering for Microsoft in Office 365, OneDrive and SharePoint.  Our tenets:

  • ECM needs to embrace a holistic approach to managing the entire lifecycle of document creation, sharing, consumption, reuse, knowledge, and records management, archiving and disposal.
  • Content Services covers the first mile as well as the final nine of a document's lifespan. We call this content velocity – as content moves through an organization it gains value as it accelerates information discovery.
  • Content Services is people-centric – allowing for personal management (copy/move, hashtags) and organizational management (knowledge management, retention and records management, information lifecycle management).
  • Policy and security: intelligent, simple, and automated – protect content at all phases of its life



Intelligently analyze, discover, reuse, search, dispose of content


Create, collect, and classify the documents you need to get work done


Share, discuss, and coauthor content using groups, metadata, taxonomy, Teams, Flow, and PowerApps


Manage compliance and reduce risk with lifecycle, information architecture, auditing, rights management, and eDiscovery

Project Cortex

As announced at Ignite 2019, learn more about Project Cortex - your knowledge network in Microsoft 365, empowering people with knowledge and expertise in the apps you use every day. Coming in 2020.

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White paper

Need to know more?  Download our white paper “Modernizing Enterprise Content Management with Microsoft Content Services” and learn more about our broad range of content capabilities.

Security and compliance questions? Just look at our white paper “File Security in SharePoint and Office 365” for an overview of security and compliance best practices.


Get started by downloading our free eBook about content services in Office 365.

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Learn more about Microsoft's Content Services in our new interactive Sway presentation – with enriched videos and graphics.

Microsoft Mechanics - Enterprise Content Management updates in SharePoint

Ignite 2018

SharePoint content services (ECM): What's new and what's coming
See firsthand how we continue to push Enterprise Content Management (ECM) forward into the modern content services world. SharePoint in the cloud is far more performant than classic server-based platforms. In this session, get a tour of our latest and upcoming innovations for reusing, creating, collaborating, and protecting information through its lifecycle. SharePoint has numerous key ECM capabilities (intake, content types, bulk edits, retention, data governance labels) across each of these scenarios to make content management easier and more manageable.

Available on-demand now.

Content Services Partner Program

If you're a partner, or looking for one, check out our Microsoft Content Services Partner Program.

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Analyst Research

NEW! Microsoft recognized as a Leader again in Gartner MQ for Content Services Platforms 2019

We’re honored that for the third year in a row Gartner has recognized Microsoft as a Leader in the Content Services Platforms Magic Quadrant for 2019. Once again, Microsoft placed highest in Ability to Execute.

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SharePoint evaluated as a Leader in latest edition of The Forrester Wave™: Enterprise Content Management

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Customer Stories

Hershey enhances global brands and productivity with cloud technology

Case study spotlighting use of Office 365 for content creation and sharing to generate new content with internal and external partners for creative briefs.

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Cummins powers a modern workplace with Office 365 Content Services

“Today, we have an enterprise data management solution that adheres to our document classification and retention policies using Microsoft SharePoint Online.” - Josh Littrell - Director of Corporate IT

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Case Studies

Learn more about how our customers and partners achieve more in content services with our case studies resource page here on the TechCommunity.

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Security & Compliance

NEW! MIcrosoft Office 365 GxP FDA Qualification Guidelines

Microsoft has the necessary technical and procedural controls to maintain the Office 365 platform in a state of control by preserving the confidentiality, integrity and availability of our customers’ data. This document identifies the shared responsibilities between Microsoft and our life sciences customers for meeting regulatory requirements, such as FDA 21 CFR Part 11.

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Office 365 Trust Center

Learn about all the compliance and industry certifications offered in Office 365.

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eBook: Security you can trust, control you can count on

This eBook provides an overview of Microsoft SharePoint and OneDrive for Business security and compliance capabilities designed to address the modern workstyle

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Manage Content at Scale with SharePoint Libraries

Learn more about how to manage large pools of content in Office 365 with this self service demo. It's a tour of OneDrive publishing, Flow, metadata editing in Word, the filters pane, file previews, attention views, bulk editing, data governance labels, and communication sites.

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Harvest information from Microsoft Graph with Tap

SharePoint is a great home for your content - and Microsoft Graph makes it simple to find the right pieces of content to insert into new Office documents.

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Video Library

From the SharePoint Blog…

Applying for the Project Cortex Preview Program

The original article is published on the Microsoft Tech Community Project Cortex Blog. Welcome to the Project Cortex […]

Microsoft again recognized as a Leader in the 2019 Gartner Content Services Platforms Magic Quadrant Report

The original article is published on the Microsoft 365 Blog. SharePoint powers content collaboration, intranets, and employee engagement […]

Introducing Project Cortex

(Originally posted on the Microsoft Tech Community Microsoft 365 blog) Today, we’re pleased to introduce Project Cortex, the […]

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