The next wave of ECM

Content Services is a core offering for Microsoft in Microsoft 365, Project Cortex, and SharePoint.  Our tenets:

  • ECM needs to embrace a holistic approach to managing the entire lifecycle of document creation, sharing, consumption, reuse, knowledge, and records management, archiving and disposal.
  • Content Services covers the first mile as well as the final nine of a document's lifespan. We call this content velocity – as content moves through an organization it gains value as it accelerates information discovery.
  • Content Services is people-centric – allowing for personal management (copy/move, hashtags) and organizational management (knowledge management, retention and records management, information lifecycle management).
  • Policy and security: intelligent, simple, and automated – protect content at all phases of its life

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Intelligently analyze, discover, reuse, search, dispose of content


Create, collect, and classify the documents you need to get work done


Share, discuss, and coauthor content using groups, metadata, taxonomy, Teams, Flow, and PowerApps


Manage compliance and reduce risk with lifecycle, information architecture, auditing, rights management, and eDiscovery


Need to know more?
Download our white paper “Growing organizational intelligence with knowledge and content in Microsoft 365” and learn more about our broad range of knowledge and content capabilities.

Security and compliance questions?
Just look at our white paper “File Security in SharePoint and Office 365” for an overview of security and compliance best practices.


Get started by downloading our free eBook about content services in Office 365.

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Modernizing Enterprise Content Management with Microsoft Content Services

Learn more about Microsoft's Content Services in our new interactive Sway presentation – with enriched videos and graphics.

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Microsoft/AIIM Industry Watch 2020

State of the IIM Industry 2020 - Are You a Digital Transformation Leader or Follower?

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Manage Content at Scale with SharePoint Libraries

Learn more about how to manage large pools of content in Office 365 with this self service demo. It's a tour of OneDrive publishing, Flow, metadata editing in Word, the filters pane, file previews, attention views, bulk editing, data governance labels, and communication sites.

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Harvest information from Microsoft Graph with Tap

SharePoint is a great home for your content - and Microsoft Graph makes it simple to find the right pieces of content to insert into new Office documents.

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Cummins powers a modern workplace with Office 365 Content Services

“Today, we have an enterprise data management solution that adheres to our document classification and retention policies using Microsoft SharePoint Online.” - Josh Littrell - Director of Corporate IT

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Hershey enhances global brands and productivity with cloud technology

Case study spotlighting use of Office 365 for content creation and sharing to generate new content with internal and external partners for creative briefs.

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NEW! Microsoft recognized as a Leader again in Gartner MQ for Content Services Platforms 2019

We’re honored that for the third year in a row Gartner has recognized Microsoft as a Leader in the Content Services Platforms Magic Quadrant for 2019. Once again, Microsoft placed highest in Ability to Execute.

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SharePoint evaluated as a Leader in latest edition of The Forrester Wave™: Enterprise Content Management

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Case Studies

Learn more about how our customers and partners achieve more in content services with our case studies resource page here on the TechCommunity.

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NEW! Microsoft Office 365 GxP FDA Qualification Guidelines

Microsoft has the necessary technical and procedural controls to maintain the Office 365 platform in a state of control by preserving the confidentiality, integrity and availability of our customers’ data. This document identifies the shared responsibilities between Microsoft and our life sciences customers for meeting regulatory requirements, such as FDA 21 CFR Part 11.

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Office 365 Trust Center

Learn about all the compliance and industry certifications offered in Office 365.

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eBook: Security you can trust, control you can count on

This eBook provides an overview of Microsoft SharePoint and OneDrive for Business security and compliance capabilities designed to address the modern workstyle

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Industry Panel Discussion

Learn from experts about the future of content services in the ``Microsoft Content Services Forum`` video discussion featuring John Mancini (AIIM), Cheryl McKinnon (Forrester), and Ian Story (Microsoft).

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Video Library

Learn more about how we deliver content innovation with these short video walkthroughs.

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From the Project Cortex blog

Content Services Partner Program

If you're a partner or looking for one, check out our Microsoft 365 Content Services Partner Program.

Video Library

Learn more about how we deliver content innovation with these short video walkthroughs.

Learn more about Microsoft 365 Content Services

Want to learn more about Microsoft 365 Content Services, Project Cortex, and ECM? Or are you a partner interested in joining the Microsoft 365 Content Services Partner Program? Fill in your contact information below and we'll add you to the Microsoft 365 mailing list.

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Learn about our Content Services Partner Program