Summary

Wim Liekens, director of Police Information and ICT (CIO) at Belgian Federal Police, son of a police officer,  grew up with firsthand knowledge of how teamwork and tools go together to facilitate great police work. He worked with their IT team to help create a safer society for the 11.4 million people who live in Belgium and a more secure workplace for 55,000 employees. Since 2015, they have been building a modern, efficient work environment for police officers through digital tools that support collaboration. Today, more than ever, their police officers depend on secure, mobile access to good information and the ability to share that information to solve crimes.

Challenge

Since 2015, they have been building a modern, efficient work environment for police officers through digital tools that support collaboration. Today, more than ever, their police officers depend on secure, mobile access to good information and the ability to share that information to solve crimes.

Strategy

When they launched Yammer, police officers who hadn’t seen each other since graduating from the academy began to reconnect. Colleagues now use Yammer to share project-based data while investigators use it to pose questions about their ongoing cases. Police coworkers contribute their knowledge and expertise to answer those questions, which can help resolve investigations faster. It’s been a huge step forward to see how suddenly the whole police organization can help each other in real time.

Results

As the Belgian police rise to the challenge of digital transformation, they are confident that we have the tools to promote teamwork in a highly secure modern environment. And they’re in a better position to fulfill our responsibilities to citizens who expect them to solve crimes faster and their services to adapt to the digital world. The future of their force lies in the interconnection between police officers and the citizens they serve—they are ready.

Police coworkers contribute their knowledge and expertise to answer those questions, which can help resolve investigations faster. It’s been a huge step forward to see how suddenly the whole police organization can help each other in real time."

- Wim Liekens

director of Police Information and ICT (CIO)
Belgian Federal Police